Bulletin 2024-008 Important Contact Information (FHLB Cinc/Indy)
Newrez LLC "Newrez" Approved FHLB Cincinnati and Indianapolis Members: to better serve you and provide excellent customer service, the following contact options are available to you.
Operations Team
Contact this team with all questions regarding loans currently committed but not funded including but not limited to: Confirmation of all uploaded documents, loan level questions, suspense conditions, Purchase Advise reports, etc.
Toll Free: 877-700-4622 Option 2 and then Option 2
Email Address: CoIssueOperations@newrez.com
Commitment Team
Contact this team regarding newly committed loans for commitment uploads.
Email Address: CoIssueCommitment@newrez.com
Client Services Team
Contact this team for information regarding how to upload documents, loan level inquiries/concerns for previously boarded loans, escalations, servicing related inquiries/concerns (tax issues, open items reports, lien issues), final doc questions, etc.
Email Address: CoIssueSupport@newrez.com
Rate Sheets/Pricing
Email Address: newrez_coissue@newrez.com
Post Funding Adjustments
Email Address: CoissuePostFunding@newrez.com
Custodial Documents
Email Address: PostClosingFTW@Newrez.com
Counterparty Risk
Contact this team with information regarding personnel changes, company name or address change, new product/program and recertification.
Email Address: lendermgt@newrez.com